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Free shipping from €50,- / before 17:00 is delivered next day

Shipping

The Netherlands Shipping Information

- We use PostNL for all deliveries within the Netherlands. 
- Orders placed after 4pm on Thursday will be dispatched on Friday for delivery on the following Monday.   
- Orders placed after 4pm on Friday will be dispatched on the following Monday for next working day delivery on Tuesday.  
- Next day delivery is not guaranteed during promotional periods.
- All orders placed before 4.00pm (CET) on a working day will be delivered next working day. 

International Shipping Information

- Here at Concrete Matter we ship worldwide using PostNL.
- We work with fixed shipping rates that are different per country. 
The vast majority of our shipments to EU countries is delivered within 2-5 working days.
- Deliveries to the rest of the world take 3-10 working days. 
- Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
- The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
- Please note - we cannot undervalue orders, or mark them as a gift. 

General Shipping Information

- We take the utmost care to make sure your order is immaculately packed and presented to insure that all orders will arrive safely and timely.
- Once an order has been dispatched the buyer will receive an email with a link that enables him or her to track and trace the order.
- Concrete Matter will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

Shipping rates and delivery times

Destination

Estimated delivery time

Flat Rate Letterbox
(not trackable) *

Letterbox Rate (trackable)

Package Rate (trackable)

Free from

 

 

<100gr

<250gr

<2kg

 

 

 

Amsterdam*

Same day

-

-

-

-

€12,50

€75,00

Netherlands

Next (w)day

-

-

-

€3,95

€6,95

€75,00

Europe 1*

3-6 days

€3,50

€6,00

-

€11,00

€15,00

€150,00

Europe 2*

3-7 days

€3,50

€6,00

-

€11,00

€20,00

€150,00

Europe 3

3-10 days

€3,50

€6,00

-

€11,00

€22,50

€150,00

Rest of the world

5-10 days

€3,50

€6,00

€11,00

€16,00

€25,00

€200,00

 
* Flat Rate Letterbox (not trackable): Please note this shipping method is not insured and not trackable. We do not recommend choosing this option for knives. If a package gets 'lost' we cannot offer a refund. Choose this option is at your own risk.

Amsterdam: We offer same day delivery for all orders placed before 4pm and with an address within the "A10 ring highway". Packages will be delivered within 3 hours! It is also possible to pick a delivery time up to 2 hours after closing time (8pm). Please leave your number at the check out, so we can contact you on what time you want the package delivered. Below the covered area.
                      

Europe 1: Belgium, Denemark (excl. Faeröer Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican city), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands) and Sweden

Europe 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romenia, Slovenia, Slovakia, Czech Republic

Europe 3: Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faeröer Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Servia, Turky, Vatican city, White Russia, Switserland


Returns

Our Web Store Returns Policy

If you are unhappy with your goods, which we obviously regret, we will happily issue a replacement or refund assuming they are returned within 30 days of receipt of your order in original and resalable condition. 

Our General Store Returns Policy

If a product is bought in our brick and mortar store returns will be accepted within 30 days of receipt for shop credit or exchange.

Returns Terms and Guidelines

- If you live in The Netherlands you can drop your return at our store at Haarlemmerdijk 127,1013 KE, Amsterdam or send it back with PostNL using your local postal service.
- The refund will only be applicable for the returned goods and not the shipping costs made by us. 
- All returned items must be unused, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside The Netherlands, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Concrete Matter is NOT responsible for any return custom charges made.
- Please refer to our Terms & Conditions for further information on returns.

Return address:

Concrete Matter
Haarlemmerdijk 127
1013 KE, AMSTERDAM
The Netherlands

Shipping

We ship worldwide using PostNL. We work with fixed shipping rates that differ per country. The costs can be found in the table below. 

DestinationDelivery time

Letterbox rate*

Package

Free from

The Netherlands

Next (w) day*

€4,00

€5,00

€50,00

The Netherlands

Same day*

-

€10,00

€75,00

Europe 1*

3-6 days

€11,00

€15,00

€150,00

Europe 2*

3-7 days

€11,00

€20,00

€150,00

Europe 3

3-10 days

€11,00

€22,50

€150,00

Rest of the world

5-10 days

€16,00

€25,00

€200,00

* Letterbox rate: Letterbox post is only avaiable for small packages that fit through a door-mailbox. This depends on the dimensions and the weight of the package

* Next working day: If an order is placed before 17:00 the package will be delivered the next working day. This is only applicable in the Netherlands.

* Same day delivery: If an order is placed before 12:30 you can choose same day delivery. The delivery will take place between 18:00 and 22:00.

Europe 1: Belgium, Denemark (excl. Faeröer Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican city), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands) and Sweden

Europe 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romenia, Slovenia, Slovakia, Czech Republic

Europe 3: Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faeröer Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Servia, Turky, Vatican city, White Russia, Switserland

Returns webshop

If you are unhappy with your goods, which we obviously regret, we will happily issue a replacement or refund assuming they are returned within 30 days of receipt of your order in original and resalable condition. Find out more about our return policy here

Retour winkel

If a product is purchased in our brick and mortar store than it is possible to exchange the product for another product or for store credit. The returned product must be in original saleable condition.